User Account Deletion Request

You only have a VpnHood! account if you signed in to buy or restore a subscription. You can permanently delete it, and the personal data linked to it, in three ways:

1. In the app (fastest): open the Account page in the latest version of the app and choose Delete my account.

2. On the web, without the app: sign in to the account portal and choose Delete my account. If you have never set a password, use Forgot password with the email address you signed in with.

3. By email: if you only ever signed in in the app, our website has no account for you to sign in to. Write to [email protected] from the address you sign in with, and we delete the account for you. With Apple's Hide My Email, that is the relay address, which iCloud Mail can send from.

What deletion does: your account, the sign-in identity behind it and your email address are erased from our servers, and every sign-in session is revoked; a device that is offline or not in use at the time is signed out the next time it reaches us. Premium granted by the account ends on every device; a premium code you own — one you typed in yourself, or one you bought on our website — is yours and keeps working until the period you paid for ends. Nothing blocks the deletion: services billed by our website are cancelled at the end of their paid period, unpaid invoices are cancelled, and your stored payment method is removed. It cannot be undone. Signing in again later creates a new, empty account.

Save your codes first. The confirmation lists nothing and nothing is emailed to you on the way out: after deletion we can no longer look your codes up for you. A copy you already hold — the order email that delivered a code you bought, or one saved from the account portal — is the way back that always works, years later.

What deletion does not do: it does not cancel an app-store subscription: only you can cancel one, in the store that billed you, before or after deleting. A subscription whose payment recently failed is still open and can start charging again once the payment method works. Cancel it in the store if you do not want that. A subscription that is still running remains yours: create a new account in the app and use Restore purchase to attach it again.

Invoices are kept because tax law requires it, for as long as that law requires, and are used for nothing else. They keep the name they were issued with. Residual copies of your data may remain in our backups and system logs for a limited period.

Questions? Reach us through our contact page.