User Account Deletion Request

You only have a VpnHood! account if you signed in to buy or restore a subscription. You can permanently delete it, and the personal data linked to it, in two ways:

1. In the app (fastest): open the Account page in the latest version of the app and choose Delete my account.

2. On the web, without the app: sign in to the account portal and choose Delete my account. If you have never set a password, use Forgot password with the email address you signed in with.

What deletion does: your account, the sign-in identity behind it and your email address are erased from our servers, and every sign-in session is revoked. It cannot be undone — signing in again later creates a new, empty account.

What deletion does not do: it does not cancel a subscription. Subscriptions are billed by the store where you bought them, and only you can cancel there — before or after deleting. Access you have already paid for keeps working until the current period ends.

Invoices and payment records are kept for accounting and tax reasons, with your name and email address replaced by anonymous placeholders. Residual copies of your data may remain in our server logs and backups for up to 30 days, after which they expire.

If you also bought services on our website, cancel those in the client area first: deletion is refused while they are active, so you are never left paying for something you can no longer manage.

Questions? Reach us through our contact page.