VpnHood! Connect Privacy Policy

PLEASE NOTE: This privacy policy applies to the official “VpnHood! Connect” and official “VpnHood Servers.” If you get an AccessKey from a third party, you must read the third-party privacy policy, which is beyond our control.

This page informs website visitors regarding our policies regarding the collection, use, and disclosure of Personal Information if they decide to use our service, the VpnHood website, or connect to our online VpnHood servers. 

If you choose to use our service, you agree to the collection and use of information according to this policy. The Personal Information that we collect is used to provide and improve the service and prevent unlawful activities. We will not use or share your information with anyone except as described in this Privacy Policy.

What VpnHood Client & Server Collect

VpnHood client & VpnHood server collect anonymous analytics data, such as technical information, and send them to Google Analytics. This data is entirely anonymous and does not relate to user information or devices. An example of this data is the number of times that app is run, acting by a menu item, operating system version, and device model information. Our open-source code ultimately shows that we don’t send any user identifiable anywhere. 

Technical information

• VpnHood Client Unique Device ID. This ID is randomly generated client-side and does not map to the Unique Device Identifier.

• VpnHood version and build number

• Country

• Locale

• OS name and version

• Phone model (if applicable)

• Session start and end time

• Browser

• Architecture

• The number of bytes sent and received

Note: This applies only to the software; tracking depends on the VpnHood server you connect to. See the “Log Data” section.

Log Data (Applicable if you connect to our VpnHood server)

Note: This section is not applicable if you set up a private VpnHood server.

We really don’t know how some VPN companies claim they don’t keep any logs, and then they come up with terms of service that mentioned they would detect unlawful activity and suspend accounts! 

We want to inform you that whenever you connect to our VpnHood server running by us, such as our free public servers, we collect information that your VpnHood client sends to us, called Log Data. This Log Data includes technical information in the previous section plus:

• User email and public information  (if you log in)

• We log user IP Addresses and user activity for 30 days

For user activity, we have to log the time, and client endpoint (IP address & Port), with a VpnHood Client Unique Device ID and keep it for 30 days. We do not back up these log files. If the server hosting sends us “Notices of Claimed Infringement,” we use these log files to find and notify or suspend user accounts.

Important! We do not save your destination endpoints such as the domain, URL, or IP address you are browsing,

You should know that we keep user activity just in VpnHood server log files, not in our database. However, we store technical information associated with VpnHood Client Unique Device ID and user email (if available) in our database.

If you don’t like this policy, you need to set up your own server and install a VpnHood server on it, but we believe you will encounter the same problem with your server hosting.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our service

• To provide the service on our behalf

• To perform service-related services

• To assist us in analyzing how our service is used

We want to inform our service users that these third parties have access to users’ Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Android Permissions

The QUERY_ALL_PACKAGES permission is used to allow the user to select which apps are allowed/disallowed to use the VPN

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect identifiable personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

Clients Feedback & Bug Report

The VpnHood client allows you to submit feedback or log file to us to solve client technical. Their email field is optionally available if you would like a response from us. We also put some basic information in the client’s log file but automatically remove sensitive client log information such as client IP that doesn’t require debugging. Please see the item “Technical Information“ to see what data we collect.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.